Shipping & Returns
All orders are shipped from our Orange County, California location and generally ship out within 1-2 business days. Orders are shipped USPS and take anywhere from 2-7 business days in the U.S. and 10-20 days internationally. Upgraded express shipping is available at buyer's cost.
Pre-orders are paid for at the time the order is placed and will be shipping as soon as they are in stock. Pre-order estimated times are given in the item description, however it can be more or less time and are general estimates.
Shipping Insurance/lost/stolen packages
**PLEASE BE ADVISED we do NOT insure packages and are are not responsible for lost or stolen packages. If you would like your package insured please choose the Route Shipping Insurance at checkout which is offered for both domestic and international packages.
Akk returns within the USA are free. In order to keep our merchandise affordable we offer store credit only for all regular priced clothing within 14 business days of receipt.
Items must be unwashed, unworn, in new condition with all tags attached. We will not accept clothing back that is missing tags or appears used. Swimwear, accessories/jewelry, bodysuits, lingerie and clearance items are final sale.
Kristina's Kloset reserves the right to refuse any returns at our own discretion.
If you would like to return an item please contact us via email at firstname.lastname@example.org for authorization and we will send you a return label. Simply print and attach label to your order and drop at your nearest post office. Be sure to keep your tracking information. Any lost returns are at the responsibility of the shipper.
Once the item(s) is received back to us a store credit will be issued in the amount of the item a the time of purchase via email. Store credits do not expire and can be used on any purchase from our website.
Clearance/Marked down items, jewelry, accessories and swimwear are final sale, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, you may still return for store credit within our policy guidelines. You can learn more about Seel Return Assurance here.
Please mails all returns to the address below and include order # on the outside of package:
34135 Pacific Coast Hwy #310
Dana Point, CA 92629
Holiday/Christmas RETURNS EXTENDED
Any GIFT purchases made or received on Black Friday through December 24th will have an extended exchange/store credit period until January 15th. Item(s) must be received no later than 1/15 to receive store credit. please email us at email@example.com for approval. Any clearance items, accessories, lingerie, swimwear or jewelry are final sale.
Thank you for shopping Kristina's Kloset!